FREE SHIPPING ON ORDERS over $50

Frequently Asked Questions

Shipping

What countries do you ship to?

We currently ship to the United States. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days which does not include order processing times, weekends, or holidays.

Shipping Carrier Errors

We are not responsible for errors caused by USPS or other shipping carriers. For lost or delayed items, please contact USPS directly for resolution.

Lost Packages

If your package is marked as delivered but not received, please contact USPS for resolution. We are not liable for stolen packages.

Returns and Refunds

How do I return a product?

Due to the nature of our boutique, we do not allow returns or exchanges after 48 hours of delivery. Please review your order carefully before purchasing. Buyer is responsible for return shipping costs.

Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Defective Items

What happens if I receive a defective item?

If you receive a defective item, please contact us within 24 hours of delivery with photos and a description of the issue. We will address it promptly.

Final Sale on Discounted Items

Can I return final sale items?

All sale and discounted items are final sale and cannot be returned or exchanged.

Custom or Live Sales

All sales are final on custom orders or orders that are placed during a live stream.

Other Shop Policies

Processing Time

Orders are typically processed and shipped within 3–7 business days. During high-volume periods, this may extend slightly.

Cancellation Policy

Orders cannot be canceled once they have been processed. Please contact us as soon as possible if you need to make changes.

Custom and Handmade Items

Handmade items may have slight variations, which add to their unique charm and are not considered defects.

Order Accuracy

Double-check your shipping address and order details before submitting. We are not responsible for incorrect information provided at checkout.

Care Instructions

Follow the care instructions provided with each item to ensure the longevity of your purchase. We are not responsible for damage due to improper care.

Customer Support

For any questions or concerns, reach out to us via email at twosisterswhodesignallday@gmail.com. We strive to respond within 1–2 business days.

General

These policies are designed to ensure clarity and protect both our boutique and our valued customers. Thank you for understanding and supporting our small business!