SHOP POLICIES
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No Returns or Exchanges
Due to the nature of our boutique, we do not allow returns or exchanges. Please review your order carefully before purchasing.
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Defective Items
If you receive a defective item, please contact us within 24 hours of delivery with photos and a description of the issue. We will address it promptly.
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Shipping Carrier Errors
We are not responsible for errors caused by USPS or other shipping carriers. For lost or delayed items, please contact USPS directly for resolution.
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Order Accuracy
Double-check your shipping address and order details before submitting. We are not responsible for incorrect information provided at checkout.
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Final Sale on Discounted Items
All sale and discounted items are final sale and cannot be returned or exchanged.
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Processing Time
Orders are typically processed and shipped within 3–5 business days. During high-volume periods, this may extend slightly.
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Custom and Handmade Items
Handmade items may have slight variations, which add to their unique charm and are not considered defects.
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Cancellation Policy
Orders cannot be canceled once they have been processed. Please contact us as soon as possible if you need to make changes.
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Lost Packages
If your package is marked as delivered but not received, please contact USPS for resolution. We are not liable for stolen packages.
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Customer Support
For any questions or concerns, reach out to us via email at twosisterswhodesignallday@gmail.com. We strive to respond within 1–2 business days.
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Care Instructions
Follow the care instructions provided with each item to ensure the longevity of your purchase. We are not responsible for damage due to improper care.
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General
These policies are designed to ensure clarity and protect both our boutique and our valued customers. Thank you for understanding and supporting our small business!